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Training & Workforce Development — Comprehensive Public Training Program (CPTP)

Feature Course for March 2017—Conflict Management WBT & Conflict Management (1/2 day)



With the many different people state employees interact with on a daily basis, conflict is inevitable. Our Conflict Management series is a great way to prepare yourself for those situations. The Conflict Management WBT course serves as a prerequisite for the Instructor-led course and will provide participants with a basic understanding of conflict management and how conflict affects you and others. The web-based course also introduces participants to the Conflict Resolution Model. The model provides practical tasks to be performed each step along the way so a positive outcome is achieved.

In the instructor-led course, participants will practice analyzing situations and applying appropriate management techniques. Additionally, learners will practice with assertive communication strategies that will apply to every person they interact with, even their customers and supervisors.

We invite you to enroll in our Conflict Management series. Keep in mind that the web-based course must be completed prior to enrolling in the instructor-led version. Offerings for both courses can be found in the LEO system.