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Adapting to Change - WBT

Change is seldom easy. Unfortunately, though, the only thing that is constant is change. Change happens in every aspect of our lives and we often have little to no control over what happens. We do, however, have a choice as to how we deal with change. This course will give you strategies to help you deal with, accept, and ultimately, thrive during the change process. Upon completion of this course, you will be able to: discuss the drivers and types of organizational change, describe the stages of change, recognize how change affects individuals, and apply strategies to thrive personally during the change process.

Addressing Emotions at Work (1/2 day)

The purpose of this ½-day course is to provide strategies to address your own strong emotions and, when appropriate, those of people with whom you work.

Learning Objectives:
– Identify the impact of emotions on your own productivity
– Identify factors that cause your emotions to intensify, so you can manage them more effectively
– Choose and apply techniques to address your own strong emotions, so you can focus on getting work done
– Take positive action to help others manage their emotions when appropriate
– Respond to the strong emotions of others in a constructive and objective way

Job Outcome
- Considers and responds appropriately to the needs, feelings, and capabilities of all individuals

This course is open to all employees.

TRAINING HOURS: 3

Adult Learning Principles - WBT

Whether you are facilitating a class or just training a new employee, considering the needs of your learner is crucial to the success of both you, as the trainer, and the learner. This course explains the basic principles of adult learning and offers practical tips for meeting the needs of those you may be training. A downloadable job aid that summarizes the principles and offers application techniques is available under Resources in the course. For the final assessment, you will participate in a classroom simulation that offers you opportunities to apply different strategies.

Benchmarking Basics – WBT

This course is designed to help you discover new ways to stay at the top of the competitive high-performance chain by providing you with a basic understanding of benchmarking and the process involved in using benchmarking to increase performance.

Business Writing - WBT

This course provides users with information on how to form and deliver effective business writing communications. It is intended for all state employees.

Communicating Top Down Messages - WBT

This course discusses strategies for effectively communicating within the chain of command. Specifically designed for leaders and supervisors, this course teaches strategies for delivering top down communication.

Communicating within the Chain of Command - WBT

This course discusses strategies for effective communication within the chain of command. After you complete this course, you will be able to: Explain the advantages and disadvantages of Vertical Communication, Apply strategies for effectively communicating information to subordinates, Apply strategies for effectively receiving information from supervisors, Customize information for specific audiences by adapting your communication style.

Conflict Management - WBT

This course provides you with a basic understanding of conflict management. While taking this course, you will learn about the areas of conflict, how conflict affects you and others, and what conflict management style you most often use. This course also provides you with a Conflict Resolution Model that can be used as a guide to help you manage and resolve conflicts as they arise.

Court Etiquette - WBT

This course will enhance your knowledge of court etiquette and help you develop your skills, so you can efficiently and effectively represent your agency and yourself.

Critical Thinking - WBT

This course covers the basic process of critical thinking that can be used for any area, issue, or question you may be addressing. It also discusses fallacies of thinking that you may encounter. Upon completion of this course, you will be able to define critical thinking, analyze information needed to work through issues, use the critical thinking process to solve problems, and recognize fallacies in your thinking.

Cubicle Etiquette - WBT

Working in an open space can be challenging. Constant distractions, lack of privacy, and frequent interruptions can negatively impact your performance (and your sanity). While you cannot control your coworkers, this course can help you become a good neighbor and reduce stress in the environment for both you and your coworkers. Upon completion of this course, you will be able to rate your own behavior in terms of cubicle etiquette and avoid behaviors that are disruptive in your work environment.

Customer Service 2: Customer Relationship Management - WBT

This is the second course in this series which shows you how to use the 4 steps in the customer interactions cycle to manage customer relationships and provides the opportunity for realistic scenario practice.

Customer Service Overview:  Creating a Solid Foundation - WBT

Customer Service Overview: Creating a Solid Foundation is the first in this series, and is designed to give the learner a clearer understanding of what customer service is, why customer service is important, who customer service affects, and the customer’s most basic needs. This course is not only designed to benefit employees who directly work with customers but also to assist in providing learners with best practices for working with other employees in their and other agencies. A downloadable Customer Service Guide e-book that recaps all of the course’s main points is available in the resources attached to the course. This course uses adaptive testing – the test changes with each answer given – within a realistic scenario that requires the learner to take a customer call using skills learned in the course and provide the customer with a positive solution.

Dealing with Change (1 Day)

This 1-day course will help participants implement strategies to help themselves adapt to various changes in their work situations. Participants will learn how to identify areas of resistance and negative mental models, manage their personal reactions to change, apply techniques that will foster creativity and innovation during the change process, and identify ways to be proactive when changes are being implemented.

Learning Objectives:
- Responds constructively to change and setbacks
- Modifies behavior and work methods in response to new information, changing conditions, or unexpected obstacles
- Adjusts as quickly as possible to new situations that need attention
- Helps to create a work climate that encourages and recognizes innovation
- Proactively manages conflict that results from change

Job Outcomes
- Apply change process steps to reduce resistance to change
- Manage reactions to change using an individual transition model
- Analyze mental models that influence change
- Apply techniques that will foster creativity and innovation during the change process
- Apply strategies and techniques to help create an empowering work climate

This course is open to all employees.

TRAINING HOURS: 6

Dealing with Difficult People - WBT

This online course examines the facets of dealing with difficult people including motivators, behaviors, and tips.

Decision Making - WBT

The average adult makes over 30,000 decisions a day. Each of these decisions drains your time, energy, and willpower. Knowing how to make decisions effectively and efficiently can help you maintain your reserves and boost your confidence. This course presents a real-life problem and allows you to work through a 4-step decision-making process to solve it.

Designing Engaging Visuals - WBT

Designing visuals requires combining elements of communication and art. As instructional designers, your visuals should communicate material in a way that facilitates learning. While you don’t have to be a famous artist to create engaging visuals, it helps if you think like one. This course will help you use some of the elements and principles of design to create effective visuals that are easy to understand, visually relevant, and aesthetically appealing.

Developing Effective Teams 1 - WBT

Communication is made up of a variety of different aspects and impacts your professional and personal lives daily. This course will help you to recognize each feature of communication and will provide you with tips to help you reach maximum communication potential. Having an understanding of and practicing these communication basics can improve your team’s cohesion and increase productivity.

Developing Effective Teams 2 - WBT

Much of your personality is based on personal preferences. You may be aware of some of these preferences, but you may have some blind spots that limit your self-awareness. This course will help you identify your personality preferences as well as the preferences of your team members. Understanding these preferences can help you understand your personality, improve your relationships, and increase your team’s productivity.

Diversity 2016 - WBT

Each person brings a different talent and perspective to the workforce. When we are truly able to pass and knock down the barriers of diversity, we can leverage each person's talent and produce the best quality of work that will increase productivity, decrease conflict, and build relationships. This course will raise your self-awareness to barriers you may be facing and help you achieve your optimal potential by enriching your workplace with creativity, positivity, and harmony.

DSCS Workplace Harassment - WBT

This course establishes the department’s policy on prohibition against harassment, sexual harassment, and discrimination. Upon completion of this course, you should recognize engagement by any State Civil Service employee in any form of sexual harassment, intimidation or unlawful discrimination is strictly prohibited and will subject the employee to appropriate disciplinary action, up to and including termination.

Effective Performance Evaluation

This 1-day course will examine the various aspects of effective performance evaluation. Upon completion of this course, you will be able to:

- Write performance expectations in order to identify responsibilities, priorities, and measurable goals;
- Clarify performance expectations so that there is no misinterpretation about what is expected from the employee;
- Conduct productive employee performance review sessions which clearly identify areas that need improvement, as well as reinforce strengths;
- Identify important factors to consider in performance ratings to help ensure that ratings are being rendered in an unbiased manner.

Enrollment is open to all levels of management and those with permission from their agency.

TRAINING HOURS: 6

Effective Problem Solving and Decision Making (1 Day)

This 1-day course teaches participants effective problem solving skills. The instructor will guide participants through the process of diagnosing problems, identifying the root causes of problems, and generating and evaluating solutions to problems. Case situations will be used to help participants learn how to apply the problem solving process to their own work situations.

Learning Objectives:
- Diagnose potential and actual problems
- Demonstrate the ability to identify the root causes of problems
- Use creative problem solving techniques to generate multiple solutions
- Evaluate alternative solutions and select the best based on available data

Job Outcomes:
- Recognizes and defines problems and issues
- Uses appropriate methods to analyze and interpret data
- Generates multiple solutions based on data analysis
- Recommends appropriate solutions to problems

This class is open to all employees.

TRAINING HOURS: 6

Emotional Intelligence 1 - WBT

Emotional intelligence is the foundation for many traits needed in today’s workplace. Success depends, in part, on your personal qualities - such as initiative, creativity, empathy, and adaptability - and your ability to build relationships. This is especially true for people in leadership positions: leaders are judged by how well they handle themselves and their employees. This course will help you discover your personal and leadership strengths. It will also help you identify areas where you can develop as a leader and an individual. Upon completion of this course, you will be able to: explain emotional intelligence, evaluate your own level of emotional intelligence, apply strategies to improve self-awareness, use techniques to manage your own emotions, implement methods to increase your self-motivation.

Five Choices to Productivity (1 Day)

Franklin Covey’s 5 Choices to Extraordinary Productivity

The Promise:
There are five choices that, when consistently made, ensure that you will achieve extraordinary productivity in your work and life. This class presents and explains the 5 Choices as well as demonstrates how to implement the practices.

Grammar - WBT

This course examines different areas of grammar including: capitalization, compounding, parts of speech, sentence structure, subject and verb agreement, which vs. that, and who vs. whom.

Hazard Communication WBT

Whether you work in an office or in the field, you encounter potential safety hazards every day. Being mindful of your environment and understanding the safety protocols in place can help you avoid workplace accidents. This course will help you interpret safety data sheets and other hazard communication measures, such as Globally Harmonized System (GHS) labels, you may encounter. This course was designed specifically for DEQ, but the content is relevant for all employees. In addition to learning how to interpret a GHS label, you will be able to explain the pictograms used to identify chemical hazards and how to use a safety data sheet (SDS) properly. Downloadable resources for this course include a Guide to GHS Pictograms and a job aid on Safety Data Sheets.

Individual Differences and Diversity in the Workplace (1 Day)

This 1-day course will examine the ways we handle the individual differences among people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees’ contributions are recognized and appreciated.

Learning Objectives:
- Apply approaches to foster an environment in which people from diverse backgrounds work cooperatively and effectively in achieving organizational goals
- Create a work group that values and understands diversity
- Develop methods, behaviors, and attitudes helpful in managing a diverse workforce

Job Outcomes:
- Recognizes the value of individual differences at all levels of the organization
- Creates a climate in which everyone is respected and recognized for their contributions
- Provides employment and development opportunities to support a diverse group of employees

This class is open to all employees.

TRAINING HOURS: 6

Interaction with Inmates - WBT

This course defines the responsibilities and procedures of employees in regards to employee interaction with prison inmates. Upon completion of this course, you should understand the utilization of prison inmates, be aware of your responsibility as an employee, and be able to recognize prohibited inmate behavior.

Introduction to Project Management - WBT

This course provides an introductory overview to project management. It includes an overview of the project management process and the role of a project manager in the project management process. This course is the first in a series of five project management courses.

Managing Work Time Effectively (1/2 Day)

This ½-day class examines the habits we have in managing our time, and how the concepts of importance and urgency affect our productivity. Participants will identify the activities that determine their use of time and will learn and practice an effective method for planning and prioritizing tasks.

Learning Outcomes:
- Apply proactive strategies to remove the barriers to effective and efficient time management.
- Plan and prioritize work activities while taking into account short and long-term objectives.

This class is open to all employees.

TRAINING HOURS: 3

Motivation and Leadership - WBT

This course will cover the basics of developing as a motivational leader. When you have completed this course you will be able to contrast the various types of power and how they affect motivation, identify the primary qualities of a leader, discuss different types of motivation, describe the factors involved in motivating others, and apply motivational leadership strategies.

Organizational Dynamics - WBT

This course illustrates how organizational dynamics are influenced by individuals and their use (or misuse) of workplace power and politics, as well as the existing organizational culture. When you complete this course, you will be able to: identify the types of power that exist within the workplace, discuss the effects of workplace politics, recognize the symptoms of dysfunction in the workplace, apply solutions to improve organizational health, explain organizational culture and its effects, and apply strategies for cultivating a positive organizational culture.

Presentation Practice (1 Day)

This 1-day practice session allows those students who have completed CPTP Train the Trainer Basic OR CPTP Presentation Skills OR CPTP Effective Presentation Skills to benefit from a day of coaching and practice on a specific presentation of their choice.

Experienced trainer/facilitators lead the session and give practical and constructive feedback to help participants engage their audience, clearly communicate their messages, and support their presentation with skillfully prepared aides and delivery strategies.

The program is open to learners who have completed CPTP Presentation Skills OR CPTP Train the Trainer Basic.

PARTICIPANTS ARE ENCOURAGED TO BRING THEIR OWN PRESENTATION INCLUDING VISUALS. Participants who do not have an existing presentation to work on will be provided a topic and will focus on content delivery only.

The course is open to managers, trainers, & other employees who make formal presentations.

TRAINING HOURS: 6

Presentation Skills (1 Day)

This 1-day interactive training allows participants to improve their presentations by guiding them through the steps to plan, write, and deliver high impact programs that fulfill their objectives while keeping attendees engaged. Participants will also assess various presentation tools and techniques to determine when to use these to improve audience understanding and retention of information.

The program is open to managers, trainers, and other employees who make formal presentations as part of their current job responsibilities.

By the end of this session, participants will be able to:
*Design presentations that inform, persuade, and engage an audience.
*Use presentation tools and techniques to improve audience understanding and retention of information.

The course is open to managers, trainers, & other employees who make formal presentations.

TRAINING HOURS: 6

Preparing to Train - WBT

Preparing to facilitate a class is like preparing to run in a race. You don’t wait until the night before to start learning the material. Trainers will tell you – the more prepared you are, the better the class is. This course is designed to help new trainers prepare mentally, emotionally, and physically to facilitate a class. In several brief videos, the trainers at CPTP offer their perspectives, advice, and practical tips to help learners create their own action plan and training routine. A downloadable trainer’s checklist is available under Resources in the course. For the course assessment, a series of reflective activities are used throughout the course.

Preventing Workplace Violence for the Supervisor - WBT

The purpose of this course is to provide the supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, apply counseling strategies to diffuse potentially violent situations, and determine the safest course of action during an incident of workplace violence.

Preventing Workplace Violence for Non-Supervisors - WBT

The purpose of this course is to provide the non-supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, explain how to properly report warning signs, determine the safest course of action during an incident of workplace violence.

Prioritizing Tasks with Agency Mission and Values - WBT

Using established time management strategies, this course offers general guidelines and practical techniques for prioritizing tasks using the mission and vision of an agency. Apply time management strategies to determine and address important/urgent tasks. Determine and prioritize mission critical tasks. Discuss the role of Strategic Alignment. Prioritize your own schedule in accordance with agency mission and goals.

Professional Writing Skills (1 Day)

(Formerly WRITING FOR MANAGERS)

This 1-day class is designed to give participants practice in working with basic business writing concepts. Participants will learn to write in a clear, concise style. Through lecture, examples, and practice exercises, participants will gain confidence in their ability to plan and to structure various forms of professional writing. Participants will learn how to identify and to correct their own grammar and usage problems. Strategies to revise and to proofread work will also be presented. Significant class time is provided for writing practice.

Learning Outcomes:
- Write clear, concise, and action-oriented communication
- Adjust language, style, and level of written communication to fit the purpose and audience
- Maintain a professional and confident tone in your written communication
- Use resources to help you identify and correct grammar and usage problems

This course is open to all employees.

TRAINING HOURS: 6

Professionalism in the Workplace (1 Day)

This one-day course is designed to provide participants with information to enhance their professional behavior, demeanor, and decorum in the workplace. The majority of the course will cover topics that are universal to all levels of employees. Those topics include: professional dress, professional etiquette, professional communication, and professional behavior. The final portion of the day will cover topics that are specific to supervisors, such as: properly addressing employees, maintaining confidentiality, conducting proper counseling sessions, and setting a good example.

Learning Outcomes
- Participants will know the perceptions that are conveyed by attire
- Participants will know the impact of professional etiquette
- Participants will know the elements involved in communicating as a professional
- Participants will be able to develop strategies to improve professional behavior
- Participants will be able to develop protocols to properly address employees
- Participants will recognize the importance of maintaining confidentiality
- Participants will be aware of the proper protocols for employee counseling sessions
- Participants will recognize the value of setting a good example

This course is open to all employees.

TRAINING HOURS: 6

Professionalism in the Workplace - WBT

This course is the e-learning companion to the instructor-led “Professionalism in the Workplace” course. It covers the basics of becoming a better professional within the scope of your agency and position. The learning outcomes for this course are to: define professionalism, demonstrate the elements of professional appearance, maintain a level of professionalism in your communications, and apply strategies to improve professional behavior.

Prohibited Political Activities - WBT

This course features the video, Prohibited Political Activities, which highlights the political activities that classified state employees are prohibited from doing as well as those in which they may partake.

Project Management: Monitoring Closeout - WBT

This course is the last of the five courses in the Project Management Series. Understand the basics of project control, Recognize the importance of status meetings and how to run them effectively, Identify the types of delays and ways to minimize their effects, Understand the closeout process.

Project Management Planning - WBT

This course provides the learner with specific information on the planning function of the project management process. It outlines the milestones required for proper planning in project management. This course is part three of a five course series on project management.

Project Management Scheduling - WBT

This course provides learners with information on scheduling tools used to track and predict project timelines. It is a part of the CPTP Project Management online course series and is intended for learners who manage projects as a part of their job roles.

Project Manager’s Role - WBT

This course provides the learner with specific information on the role of a project manager's role within the project management process. It outlines expectations and duties of the project manager. This course is part two of a five course series on project management.

Providing Quality Service (1 Day)

This 1-day class provides a foundation that will help participants address the basic service needs of their customers, as well as providing a usable framework for customer relationship management. Participants will learn how to assess individual situations to identify potential opportunities for providing outstanding customer service. Additionally, participants will learn strategies for dealing with difficult and challenging customers.

While not required pre-requisites to Providing Quality Service, the web-based courses Customer Service Overview WBT and Customer Service 2: Customer Relationship Management WBT provide an excellent background to this course.

Upon completion of this course, you will be able to:
-Identify the various ways in which customer service can be used
-Apply strategies to satisfy and keep customers
-Analyze and respond to difficult customers

This course is open to all employees.

TRAINING HOURS: 6

Punctuation - WBT

This course covers most punctuation marks and the correct usage of each. Intended Audience: All state employees.

Self-Motivation in the Workplace (1/2 Day)

This 1/2-day course will help participants examine how to be more motivated in the workplace. Participants will use this course as an opportunity to identify ways to build a sense of meaningfulness into their working environment. Participants will also learn how to anticipate the implications of words and actions within work group settings. They will be able to understand how a motivated employee's work performance positively impacts productivity within the organization.

Learning Objectives:
- Discover how motivated individuals can contribute to a more positive and productive work environment
- Assess your needs in order to motivate yourself at work

Job Outcomes:
- Creates and supports a work environment which encourages quality service to the public
- Demonstrates a personal commitment to provide quality service to the public

TRAINING HOURS: 3

Strategic Alignment - WBT

Strategic alignment uses an agency's mission, vision, and values statements as a guide in the decision making process. This course is designed to help leaders align tasks with these agency standards to increase employee engagement and to achieve agency goals.

Strategic Planning - WBT

This course is intended to help supervisors and employees understand the strategic planning process. It is not designed for upper-level managers involved in strategic planning. Managers who are involved in the strategic planning process should take the CPTP instructor-led course: Planning and Accountability. After you complete this course, you will be able to define strategic planning; explain the purpose and scope of strategic planning; identify the components of a basic strategic plan; and discuss your role in strategic planning.

Strategic Thinking - WBT

This course will give you techniques to help you to become a strategic thinker. It will also help you use strategic thinking on the job, especially in relation to teams or supervisory duties. Upon completion, you will be able to explain strategic thinking and its benefits, identify the traits of strategic thinkers, overcome barriers to strategic thinking, and apply strategic thinking techniques in the workplace.

Stress Management - WBT

This course examines signs, causes, and coping mechanisms for stress in the workplace.

SWOT - WBT

SWOT Analysis is a simple tool to help you chart your strengths, weaknesses, opportunities, and threats within an environment. It can be used at any level - unit, department, and agency – as part of strategic planning, goal setting, or process improvement. Although designed for supervisors, this course would be an excellent starting place for anyone wanting to develop a plan for personal or career development. This course includes a downloadable SWOT template and other resources to help individual apply this strategy in a variety of situations. For the final assessment of this course, learners will create a personal SWOT and develop the beginning of a personal development plan.

Time Management - WBT

The key to high productivity lies in setting priorities and managing time. Time management skills provide individuals with the ability to identify important tasks, plan time strategically, and manage emergencies effectively. In this course, learners will understand the importance of effective time management, learn strategies to effectively manage time, and develop good time management habits.

Train the Trainer - (1 Day)

This 1-day course provides new trainers with tips for how to effectively conduct a class in an adult learning environment. It will include practical activities designed to increase the participants' confidence and awareness. It will also discuss classroom management and participant engagement.

Learning Outcomes:
Upon completion of this course, learners will be able to:
- Apply strategies to maximize their effectiveness in the classroom
- Be aware of their body language and other factors that may influence their effectiveness and success as trainers.
- Implement techniques to address the challenges and needs of adult learners

Intended Audience: Employees new to training

TRAINING HOURS: 6

Understanding and Managing Anger - WBT

This course discusses anger and how to effectively manage it when it occurs. This course will: explain anger and its effects, express anger appropriately, recognize the causes of anger in the workplace, demonstrate the ability to manage anger and use it effectively, and strategically deal with angry coworkers.

Using PICK Charts to Prioritize - WBT

Want to improve your department but don’t know where to start? Trying to solve a problem that has many solutions? Overwhelmed by options? Try using a PICK chart to make the decision easier. A PICK Chart is a visual organization tool that will help you prioritize multiple tasks, action items, possible solutions, etc., based on impact and difficulty.

Workforce Planning (1 Day)

This 1-day course reviews the workforce planning process. Participants will learn what workforce planning is and will work through exercises in which they will create a workforce plan.

Participants will learn how to:
- Create a demand and supply profile
- Perform a gap analysis
- Create, implement, monitor, and revise a workforce plan.

This class is open to employees involved in creating their agency's workforce plan.

TRAINING HOURS: 6

Work-life Balance: Balancing Your Life - WBT

This course discusses work-life balance. Upon completion of this course you will be able to define work-life balance, analyze your current state of balance, apply strategies to balance your life, and utilize techniques to maintain your balance.

Working with SMEs - WBT

Establishing roles, navigating authority parameters, and negotiating personality differences are only a few of the challenges instructional designers face when working with Subject-Matter Experts. This course will help you cultivate a productive relationship with even the most challenging SME, which will ultimately make your job easier and help you create the best training possible.

Working through Challenging Times - WBT

This course will provide you with tools and techniques, which you can customize to meet your needs, to help you work through a specific challenge in your life.