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Training - C4 - Leading Self/Others Courses

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Adapting to Change - WBT

Change is seldom easy. Unfortunately, though, the only thing that is constant is change. Change happens in every aspect of our lives and we often have little to no control over what happens. We do, however, have a choice as to how we deal with change. This course will give you strategies to help you deal with, accept, and ultimately, thrive during the change process. Upon completion of this course, you will be able to: discuss the drivers and types of organizational change, describe the stages of change, recognize how change affects individuals, and apply strategies to thrive personally during the change process.

Adult Learning Principles - WBT

Whether you are facilitating a class or just training a new employee, considering the needs of your learner is crucial to the success of both you, as the trainer, and the learner. This course explains the basic principles of adult learning and offers practical tips for meeting the needs of those you may be training. A downloadable job aid that summarizes the principles and offers application techniques is available under Resources in the course. For the final assessment, you will participate in a classroom simulation that offers you opportunities to apply different strategies.

Benchmarking Basics – WBT

This course is designed to help you discover new ways to stay at the top of the competitive high-performance chain by providing you with a basic understanding of benchmarking and the process involved in using benchmarking to increase performance.

Change Management – WBT

Change is difficult, especially in organizations. Any type of change upsets the established "norm" and creates an adjustment period for those involved. Organizations cannot change unless people change. As a leader, if you want to facilitate change in your area, having a vision for change is not enough. You need to understand people. This course will give you strategies to help you implement, manage, and sustain change within your area. After completing this course, you will be able to explain the basic principles of change management, determine strategies for implementing change initiatives, apply change management strategies to sustain change initiatives, and utilize the principles of change management to facilitate change initiatives.

Conflict Management - WBT

This course provides you with a basic understanding of conflict management. While taking this course, you will learn about the areas of conflict, how conflict affects you and others, and what conflict management style you most often use. This course also provides you with a Conflict Resolution Model that can be used as a guide to help you manage and resolve conflicts as they arise.

Correcting Performance Problems (1/2 Day)

This ½-day class is designed to provide supervisors with the necessary skills for addressing recurring or serious performance problems to help an individual get their performance back on track.

Learning Objectives:
- Discuss consequences of not confronting poor performance < br /> - Decide when to conduct conversations about poor performance
- Determine key actions for correcting performance problems
- Plan a conversation for correcting performance problems
- Practice a conversation for correcting performance problems
- Develop an action plan for implementing new techniques in the workplace

Job Outcomes:
- Recognizes why leaders postpone correcting performance problems
- Describes the consequences of postponing action of correcting poor performance.
- Identifies performance situations that call for corrective action
- Explains the benefits of collecting/documenting background information prior to discussing performance concerns
- Demonstrates a set of key actions for correcting performance problems
- Conducts focused conversations about poor performance that result in performance improvement


Cubicle Etiquette - WBT

Working in an open space can be challenging. Constant distractions, lack of privacy, and frequent interruptions can negatively impact your performance (and your sanity). While you cannot control your coworkers, this course can help you become a good neighbor and reduce stress in the environment for both you and your coworkers. Upon completion of this course, you will be able to rate your own behavior in terms of cubicle etiquette and avoid behaviors that are disruptive in your work environment.

Dealing with Change (1 Day)

This 1-day course will help participants implement strategies to help themselves adapt to various changes in their work situations. Participants will learn how to identify areas of resistance and negative mental models, manage their personal reactions to change, apply techniques that will foster creativity and innovation during the change process, and identify ways to be proactive when changes are being implemented.

Learning Objectives:
- Responds constructively to change and setbacks
- Modifies behavior and work methods in response to new information, changing conditions, or unexpected obstacles
- Adjusts as quickly as possible to new situations that need attention
- Helps to create a work climate that encourages and recognizes innovation
- Proactively manages conflict that results from change

Job Outcomes
- Apply change process steps to reduce resistance to change
- Manage reactions to change using an individual transition model
- Analyze mental models that influence change
- Apply techniques that will foster creativity and innovation during the change process
- Apply strategies and techniques to help create an empowering work climate

This course is open to all employees.


Dealing with Difficult People - WBT

This online course examines the facets of dealing with difficult people including motivators, behaviors, and tips.

Delegating Effectively (1/2 Day)

This ½-day course will help supervisors make decisions when confronted with activities which require the assistance of others. Delegation is more than just asking for assistance from a co-worker. Delegation requires the ability to see expertise in others in relation to projects being delegated and letting go of projects once they have been delegated.

Learning Objectives:
- Recognize the common reasons why people choose not to delegate
- Identify means for breaking the cycle of ineffective delegation
- Identify reasons for not delegating effectively
- Develop methods for effectively delegating within a work group

Job Outcomes:
- Identifies and understands interests and positions of others
- Builds productive working relationships with key individuals and groups
- Understands job expertise required by staff to do their work
- Remains open to new ideas and approaches.
- Delegates authority with responsibility


Developing a Motivated Workgroup (1 Day)

Developing a Motivated Workgroup is a 1-day course designed for supervisors to learn motivational strategies and goal setting as components of managing employee performance. Areas covered during this course include linking goal setting with individual action plans and strategies, objectives, and agency goals. Class exercises include practical techniques to improve and maintain motivation.

Job/Learning Outcomes:
- Create a strong foundation for workgroup processes
- Analyze the motivators of workforce members
- Apply targeted strategies to create a positive, motivating environment


Diversity 2016 - WBT

Each person brings a different talent and perspective to the workforce. When we are truly able to pass and knock down the barriers of diversity, we can leverage each person's talent and produce the best quality of work that will increase productivity, decrease conflict, and build relationships. This course will raise your self-awareness to barriers you may be facing and help you achieve your optimal potential by enriching your workplace with creativity, positivity, and harmony.

Emotional Intelligence I - WBT

Emotional intelligence is the foundation for many traits needed in today’s workplace. Success depends, in part, on your personal qualities - such as initiative, creativity, empathy, and adaptability - and your ability to build relationships. This is especially true for people in leadership positions: leaders are judged by how well they handle themselves and their employees. This course will help you discover your personal and leadership strengths. It will also help you identify areas where you can develop as a leader and an individual. Upon completion of this course, you will be able to: explain emotional intelligence, evaluate your own level of emotional intelligence, apply strategies to improve self-awareness, use techniques to manage your own emotions, implement methods to increase your self-motivation.

Emotional Intelligence II - WBT

To lead in today’s world, one must possess Emotional Intelligence. Leaders are judged by how well they handle themselves and their employees. Focusing on the social competencies, this course will help you increase your social awareness, effectively manage your relationships, and improve the emotional intelligence of your team. The CPTP course, Emotional Intelligence 1: Personal Competence, focused on self-awareness, self-management, and self-motivation. This course builds on those practices and applies them to interpersonal situations. Upon completion of this course, you will be able to explain social competence and its role in the workplace, apply practices to increase your social awareness, use techniques to improve your relationship management, and implement strategies to improve collaboration and teamwork.

Emotional Intelligence III (1/2) Day

Emotional Intelligence III: Putting Emotional Intelligence to Work (1/2 Day)

This half-day instructor-led course is designed to allow participants to practice strategies that improve self-awareness and relationship management. Hands-on activities stress the identification, the analysis, and the importance of managing one’s emotions and recognizing their effect on interactions and workplace culture. This class is open to anyone seeking to learn how their own and others’ emotions impact their productivity, as well as how to respond constructively and objectively to others’ emotions.

Training Objectives:

  • Identify how emotions impact productivity.
  • Recognize situations that trigger your own strong emotions.
  • Recognize and respond to others’ strong emotions constructively and objectively.
  • Practice techniques to manage strong emotions effectively.

This course is open to anyone.

PREREQUISITES: Completion of these two web courses is required before enrolling in Emotional Intelligence III:

  • Emotional Intelligence I WBT
  • Emotional Intelligence II WBT

Training Hours: 3

Ethical Leadership - WBT

This course covers the basics of ethical leadership and is designed to assist in determining possible unethical actions and recognize the differences between ethical and compliance questions. After completion of this course, you will be able to discuss the differences between ethics and compliance, summarize the sources of ethical behavior, recognize the supervisor’s responsibility to model ethical behavior, and describe possible ways to deal with unethical people.

Individual Differences and Diversity in the Workplace (1 Day)

This 1-day course will examine the ways we handle the individual differences among people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees’ contributions are recognized and appreciated.

Learning Objectives:
- Apply approaches to foster an environment in which people from diverse backgrounds work cooperatively and effectively in achieving organizational goals
- Create a work group that values and understands diversity
- Develop methods, behaviors, and attitudes helpful in managing a diverse workforce

Job Outcomes:
- Recognizes the value of individual differences at all levels of the organization
- Creates a climate in which everyone is respected and recognized for their contributions
- Provides employment and development opportunities to support a diverse group of employees

This class is open to all employees.


Improving Employee Performance through Coaching (1 Day)

This 1-day course presents the coaching process and strategies for improving employee performance. Supervisors will learn to document employee behavior in a consistent and organized manner, to recognize employee performance problems that need coaching, conduct positive and corrective feedback coaching sessions and develop actions plans to enhance employee job performance. In addition to the coaching process, the course also explains what to do if coaching does not work.

Learning Objectives:
- Document employee behavior in a consistent and organized manner
- Diagnose the cause of employee performance problems
- Conduct a positive feedback coaching session
- Conduct a corrective coaching session
- Develop action plans to enhance employee job performance

Job Outcomes:
- Develops others through coaching and mentoring
- Takes appropriate corrective actions with employees
- Recognizes achievement of performance expectations


Inspirational Leadership - WBT

This course will help you to identify those characteristics and principles that will allow you to become an inspirational leader. Upon completion, you will be able to define inspirational leadership, identify the four characteristics of an inspirational leader, identify the eight parts of the inspirational leadership model, and apply strategies to inspire your employees.

Managing Across Generations (1 Day)

This is a 1-day course that enables supervisors to identify and understand the characteristics of the four generations in the workforce. This course also provides information and strategies for managing across generations, communicating with each generation, identifying motivators for each generation, and dealing with conflict across the generations.

Learning Objectives:
- Reframe perceptions and interpretations of others’ behavior
- Adapt your approach to better communicate with others
- Compare and contrast the values and the potential outcomes of generational interaction
- Consider and identify potential problems for an organization when people from different generations fail to communicate effectively.
- Compare and identify differing feedback styles and their impact
- Offer strategies for effective cross generational communication
- Build an awareness of the various generations, their traits, and key motivators

Job Outcomes:
- Communicates ideas and facts verbally in a clear and organized way
- Adjusts style, tone, and level of verbal communication to fit the audience and situation
- Builds productive working relationships with key individuals and groups
- Considers and responds appropriately to the needs, feelings, and capabilities of all individuals
- Treats all individuals with sensitivity and respect
- Recognizes the value of individual differences at all levels of the organization


Organizational Dynamics - WBT

This course illustrates how organizational dynamics are influenced by individuals and their use (or misuse) of workplace power and politics, as well as the existing organizational culture. When you complete this course, you will be able to: identify the types of power that exist within the workplace, discuss the effects of workplace politics, recognize the symptoms of dysfunction in the workplace, apply solutions to improve organizational health, explain organizational culture and its effects, and apply strategies for cultivating a positive organizational culture.

Preparing to Train - WBT

Preparing to facilitate a class is like preparing to run in a race. You don’t wait until the night before to start learning the material. Trainers will tell you – the more prepared you are, the better the class is. This course is designed to help new trainers prepare mentally, emotionally, and physically to facilitate a class. In several brief videos, the trainers at CPTP offer their perspectives, advice, and practical tips to help learners create their own action plan and training routine. A downloadable trainer’s checklist is available under Resources in the course. For the course assessment, a series of reflective activities are used throughout the course.

Preventing Workplace Violence for the Supervisor - WBT

The purpose of this course is to provide the supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, apply counseling strategies to diffuse potentially violent situations, and determine the safest course of action during an incident of workplace violence.

Preventing Workplace Violence for Non-Supervisors - WBT

The purpose of this course is to provide the non-supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, explain how to properly report warning signs, determine the safest course of action during an incident of workplace violence.

Professionalism in the Workplace (1 Day)

This one-day course is designed to provide participants with information to enhance their professional behavior, demeanor, and decorum in the workplace. The majority of the course will cover topics that are universal to all levels of employees. Those topics include: professional dress, professional etiquette, professional communication, and professional behavior. The final portion of the day will cover topics that are specific to supervisors, such as: properly addressing employees, maintaining confidentiality, conducting proper counseling sessions, and setting a good example.

Learning Outcomes
- Participants will know the perceptions that are conveyed by attire
- Participants will know the impact of professional etiquette
- Participants will know the elements involved in communicating as a professional
- Participants will be able to develop strategies to improve professional behavior
- Participants will be able to develop protocols to properly address employees
- Participants will recognize the importance of maintaining confidentiality
- Participants will be aware of the proper protocols for employee counseling sessions
- Participants will recognize the value of setting a good example

This course is open to all employees.


Professionalism in the Workplace - WBT

This course is the e-learning companion to the instructor-led “Professionalism in the Workplace” course. It covers the basics of becoming a better professional within the scope of your agency and position. The learning outcomes for this course are to: define professionalism, demonstrate the elements of professional appearance, maintain a level of professionalism in your communications, and apply strategies to improve professional behavior.

Situational Leadership 1 - WBT

This course will help you examine your beliefs about employees and how these beliefs affect your leadership style. It will also help you expand your options as a supervisor by giving you additional tools you can use in different situations. After you complete this course, you will be able to identify your leadership style, discuss Theory X and Theory Y theories of leadership, apply leadership strategies appropriate to the situation at hand, and avoid common leadership pitfalls

Situational Leadership 2 - WBT

This course builds on the basic theories presented in the Situational Leadership 1 course, by offering you additional leadership strategies and examples of practical application you can use to enhance your team’s performance.

Strategic Alignment - WBT

Strategic alignment uses an agency's mission, vision, and values statements as a guide in the decision making process. This course is designed to help leaders align tasks with these agency standards to increase employee engagement and to achieve agency goals.

Strategic Thinking - WBT

This course will give you techniques to help you to become a strategic thinker. It will also help you use strategic thinking on the job, especially in relation to teams or supervisory duties. Upon completion, you will be able to explain strategic thinking and its benefits, identify the traits of strategic thinkers, overcome barriers to strategic thinking, and apply strategic thinking techniques in the workplace.

Strategies for Supervisory Success (1 Day)

Supervision is defined in this book as the first level management of the organization and is concerned with encouraging members of the work unit to contribute positively toward accomplishing the organization’s goals and objectives. Although the definition is simple, the job of supervision is quite complex. The varied work of the supervisor can be difficult to master. Yet mastery of supervision is vital to organizational success because supervisors are the management persons that most employees see and deal with every day. This 1-day class is designed to help participants develop strategies to effectively assume their supervisory roles within their agencies.

Learning Objectives:
- Managing your transition to a supervisory role.
- Build personal credibility.
- Develop work group commitment.
- Implement action planning with agency.

Job Outcomes:
- Outlines actions required to build credibility.
- Identifies strategies to tap into the commitment of others.
- Creates a clear connection between departmental and organizational goals to increase work group commitment.
- Plans for a conversation to build a constructive relationship with your own manager to gain managerial support.


Understanding and Managing Anger - WBT

This course discusses anger and how to effectively manage it when it occurs. This course will: explain anger and its effects, express anger appropriately, recognize the causes of anger in the workplace, demonstrate the ability to manage anger and use it effectively, and strategically deal with angry coworkers.

Workforce Planning (1 Day)

This 1-day course reviews the workforce planning process. Participants will learn what workforce planning is and will work through exercises in which they will create a workforce plan.

Participants will learn how to:
- Create a demand and supply profile
- Perform a gap analysis
- Create, implement, monitor, and revise a workforce plan.

This class is open to employees involved in creating their agency's workforce plan.


Work-life Balance: Balancing Your Life - WBT

This course discusses work-life balance. Upon completion of this course you will be able to define work-life balance, analyze your current state of balance, apply strategies to balance your life, and utilize techniques to maintain your balance.

Working through Challenging Times - WBT

This course will provide you with tools and techniques, which you can customize to meet your needs, to help you work through a specific challenge in your life.