Training - 2015 Supervisory Group 1 Courses
Ethical Behavior in the Workplace (1 Day)
This 1-day course will help participants learn how to evaluate work situations to identify potential ethical problems and conflicts of interest. Participants will learn how to comply with rules and/or laws governing potential areas of conflict, promote awareness of ethical behavior in work groups, and anticipate the implications of words and actions within work group goals.
-Evaluate work situations, identify potential ethical problems and/or conflicts of interest, and recommend appropriate behavior
-Develop a plan to comply with rules governing the most prevalent potential areas of conflict, including acceptance of gratuities, maintaining impartiality, and the disclosure of information
-Develop a plan to promote awareness of ethical behavior in the work group
-Models and encourages high standards of honesty and integrity
-Promotes ethical practices in all organizational activities
-Applies department/office policies in a consistent manner
-Demonstrates consistency between words and actions
-Exercises power, authority, and influence appropriately to achieve department/office goals
This class is open to all employees.
TRAINING HOURS: 6
Building Trust - WBT
One of the most important and valued characteristics of a well led team or organization is trust. Gaining the trust of those you supervise
is vital to your success. Trust may take some time and effort to earn, but it can be destroyed in an instant by careless or thoughtless actions.
This course is designed to help the supervisor gain, maintain, and if necessary rebuild the level of trust within his or her team.
Managing and Improving Work Processes (1 Day)
This 1-day class examines how work processes impact work effectiveness. Participants will learn how to analyze current work processes, develop a process performance tracking system, break down processes into tasks and apply a process improvement strategy. Skills learned in this class will be applicable to the management of any work process.
- Analyze current work processes using specific tools and techniques
- Illustrate how linked processes affect internal and external customers
- Develop a process performance tracking system
- Apply techniques to break down processes into smaller, less intimidating tasks
- Assess leadership competencies required to process management and improvement
- Manages and plans work as a process rather than focusing only on individual jobs
- Designs work processes to meet the needs of customers of the work group
- Measures and monitors outputs of work processes
- Works to ensure that work processes are as simple as possible
- Changes work processes when a new approach appears better
TRAINING HOURS: 6
Supervisor's Toolbox: Managing and Improving Work Processes - WBT
This course is designed to give supervisors a variety of tools to manage, analyze, and improve work processes. Seven different
tools are covered, including Process Mapping, Role and Responsibility Analysis, and the 5S method. Downloadable templates and other resources
are available for each tool to help supervisors apply these methods. This course uses adaptive testing – the test changes with each answer
given – within a realistic scenario.
Plus all the following:
Change Management – WBT
Change is difficult, especially in organizations. Any type of change upsets the established "norm" and creates an adjustment
period for those involved. Organizations cannot change unless people change. As a leader, if you want to facilitate change in your area,
having a vision for change is not enough. You need to understand people. This course will give you strategies to help you implement,
manage, and sustain change within your area. After completing this course, you will be able to explain the basic principles of change
management, determine strategies for implementing change initiatives, apply change management strategies to sustain change initiatives,
and utilize the principles of change management to facilitate change initiatives.
Communicating Top Down Messages - WBT
This course discusses strategies for effectively communicating within the chain of command. Specifically
designed for leaders and supervisors, this course teaches strategies for delivering top down communication.
Emotional Intelligence 1 - WBT
Emotional intelligence is the foundation for many traits needed in today’s workplace. Success depends, in part,
on your personal qualities - such as initiative, creativity, empathy, and adaptability - and your ability to build relationships.
This is especially true for people in leadership positions: leaders are judged by how well they handle themselves and their employees.
This course will help you discover your personal and leadership strengths. It will also help you identify areas where you can develop as a
leader and an individual. Upon completion of this course, you will be able to: explain emotional intelligence, evaluate your own level of
emotional intelligence, apply strategies to improve self-awareness, use techniques to manage your own emotions, implement methods to
increase your self-motivation.
Inspirational Leadership - WBT
This course will help you to identify those characteristics and principles that will allow you to become an inspirational leader. Upon completion,
you will be able to define inspirational leadership, identify the four characteristics of an inspirational leader, identify the eight parts of the
inspirational leadership model, and apply strategies to inspire your employees.
Situational Leadership 1 - WBT
This course will help you examine your beliefs about employees and how these beliefs affect your leadership style. It will also
help you expand your options as a supervisor by giving you additional tools you can use in different situations. After you
complete this course, you will be able to identify your leadership style, discuss Theory X and Theory Y theories of leadership,
apply leadership strategies appropriate to the situation at hand, and avoid common leadership pitfalls
2015 Supervisory Group 1 Capstone Workshop (1 Day)
MANUAL REQUIRED. See below.
This course is a culmination of the Supervisory Group 1 2015 Program. It is required to complete the 2015 Supervisory Group 1 Program.
Learning objectives for this course include:
> Examining ways to build trust
> Managing and improving work processes
> Communicating top-down messages
> Examining change management
> Ways to provide inspirational leadership
> Examining aspects of situational leadership
> Looking at various elements of emotional intelligence
The Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The Capstone Workshop assumes participants have not only taken course prerequisites, but are familiar with the material. Participants are welcome to review the prerequisite course information by revisiting the courses as often as they would like to before attending this class. CPTP recommends participants retake the web-based courses if there is a gap of more than 6 months between completing the prerequisite courses and the Capstone Workshop.
You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the CPTP website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.
NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.
TRAINING HOURS: 6
Plus 1 elective from the following choices:
Conflict Management - WBT
This course provides you with a basic understanding of conflict
management. While taking this course, you will learn about the areas of
conflict, how conflict affects you and others, and what conflict
management style you most often use. This course also provides you with
a Conflict Resolution Model that can be used as a guide to help you
manage and resolve conflicts as they arise.
Delegating Effectively - WBT
This course provides tips and techniques designed to help you improve your ability to delegate. After the completion of this course you will
be able to recognize the benefits of delegation, identify tasks appropriate for delegating, understand how to assign, communicate, and monitor a delegated task to
ensure success, recognize and avoid micromanaging and taking back work, and identify and assign the levels of delegation to appropriate tasks.
Developing Effective Teams 1 - WBT
Communication is made up of a variety of different aspects and impacts your professional and personal lives daily. This course will help you
to recognize each feature of communication and will provide you with tips to help you reach maximum communication potential. Having an understanding of and practicing
these communication basics can improve your team’s cohesion and increase productivity.