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Training - 2012 Supervisory Group 2 Courses

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Basics of Instructional Design (1 day)

This one-day course is designed to help subject matter experts and other non-trainers develop training for their agencies. Participants will discuss and apply instructional design models, adult learning principles, multiple intelligence theory, and learning preferences to determine training needs and create effective and engaging training.

This course is part of the Master Trainer Certificate.


– Apply the concepts of instructional design
– Design and develop effective training materials
– Select activities and tools that will aid in the understanding of course topics
– Evaluate training for continuous improvement


This course is designed for beginning training and development professionals as well as subject matter experts for whom training is a secondary duty.


Building Better Performance through Employee Skill Development (1/2 Day)

This 1/2-day course highlights the fact that managers and supervisors must ensure that employees have both the necessary job skills and opportunities for learning transfer. The primary purpose of this course is to share strategies and techniques that can be used before, during, and after training to ensure support for the transfer of knowledge and skills to improve performance on the job. The strategies and techniques for transferring learning are presented in the course and a brief introduction to the many performance factors that can play important roles in the employee training process are presented in this course. Class participants are encouraged to examine their work environments carefully in order to recognize the factors that may be affecting worker performance. The information in this course enables all of the stakeholders involved in a training intervention to play their respective roles in ensuring that transfer of learning occurs.

Learning Objectives:
- Apply strategies to work with employees to identify training needed to perform their job duties
- Apply strategies to structure work activities to enhance employee skill development (i.e., OJT)
- Develop a plan to promote transfer of learning to enhance job performance

Job Outcomes:
- Provide opportunities for employee orientation, training, and development


Conducting an Effective Job Interview (1 Day)

This 1-day class discusses strategies and techniques to develop a consistent system to evaluate employment candidates and select the most qualified candidate.

Participants will learn how to
- apply the basic requirements of employment laws
- perform a skills analysis and prepare behavior-based interview questions for use in an employment interview
- demonstrate effective interviewing skills
- assess the qualifications of candidates for a specific job opening,
- evaluate their current interviewing skills to develop an action plan for improvement.

Learning Objectives:
- Develop a consistent system to evaluate candidates and select the most qualified candidate.
- Apply the basic requirements of employment law to specific work-related situations
- Perform a skill analysis and prepare behavior-based interview questions for use in an employment interview
- Demonstrate effective interviewing skills
- Assess qualifications of candidates for a specific job opening
- Evaluate current interviewing skills and develop an action plan for improvement

Job Outcomes:
- Takes an active role in recruiting and retaining staff

This class is open to all employees who participate in the hiring process.


Conflict Management 2016 (1/2 Day)


1/2 day class provides practical application of the conflict management model described in CPTP Conflict Management WBT. Learners will practice analyzing conflict situations and apply appropriate management techniques. Additionally, practice is given in assertive communication strategies.

This class is open to all employees.

PREREQUISITE: Conflict Management WBT

Learning Outcomes:
– Analyze conflict situations to determine underlying causes and effects.
– Use targeted strategies to resolve and manage conflict situations.


Effective Problem Solving and Decision Making (1 Day)

This 1-day course teaches participants effective problem solving skills. The instructor will guide participants through the process of diagnosing problems, identifying the root causes of problems, and generating and evaluating solutions to problems. Case situations will be used to help participants learn how to apply the problem solving process to their own work situations.

Learning Objectives:
- Diagnose potential and actual problems
- Demonstrate the ability to identify the root causes of problems
- Use creative problem solving techniques to generate multiple solutions
- Evaluate alternative solutions and select the best based on available data

Job Outcomes:
- Recognizes and defines problems and issues
- Uses appropriate methods to analyze and interpret data
- Generates multiple solutions based on data analysis
- Recommends appropriate solutions to problems

This class is open to all employees.


Individual Differences and Diversity in the Workplace (1 Day)

This 1-day course will examine the ways we handle the individual differences among people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees’ contributions are recognized and appreciated.

Learning Objectives:
- Apply approaches to foster an environment in which people from diverse backgrounds work cooperatively and effectively in achieving organizational goals
- Create a work group that values and understands diversity
- Develop methods, behaviors, and attitudes helpful in managing a diverse workforce

Job Outcomes:
- Recognizes the value of individual differences at all levels of the organization
- Creates a climate in which everyone is respected and recognized for their contributions
- Provides employment and development opportunities to support a diverse group of employees

This class is open to all employees.


Improving Employee Performance through Coaching (1 Day)

This 1-day course presents the coaching process and strategies for improving employee performance. Supervisors will learn to document employee behavior in a consistent and organized manner, to recognize employee performance problems that need coaching, conduct positive and corrective feedback coaching sessions and develop actions plans to enhance employee job performance. In addition to the coaching process, the course also explains what to do if coaching does not work.

Learning Objectives:
- Document employee behavior in a consistent and organized manner
- Diagnose the cause of employee performance problems
- Conduct a positive feedback coaching session
- Conduct a corrective coaching session
- Develop action plans to enhance employee job performance

Job Outcomes:
- Develops others through coaching and mentoring
- Takes appropriate corrective actions with employees
- Recognizes achievement of performance expectations


Managing and Improving Work Processes (1 Day)

This 1-day class examines how work processes impact work effectiveness. Participants will learn how to analyze current work processes, develop a process performance tracking system, break down processes into tasks and apply a process improvement strategy. Skills learned in this class will be applicable to the management of any work process.

Learning Objectives:
- Analyze current work processes using specific tools and techniques
- Illustrate how linked processes affect internal and external customers
- Develop a process performance tracking system
- Apply techniques to break down processes into smaller, less intimidating tasks
- Assess leadership competencies required to process management and improvement

Job Outcomes:
- Manages and plans work as a process rather than focusing only on individual jobs
- Designs work processes to meet the needs of customers of the work group
- Measures and monitors outputs of work processes
- Works to ensure that work processes are as simple as possible
- Changes work processes when a new approach appears better

NOTE: This course is scheduled only as a special


Planning and Accountability (2 Days)

This 2-day class is designed to facilitate the performance measures phase of the strategic planning process. The course will provide an introduction to the role of performance management, an overview of the strategic planning process, and tools to develop methods to measure results.

Learning Objectives:
- Explain the roles and functions of performance management
- Link performance measurement to the strategic planning process
- Formulate and document performance measures to meet agency objectives
- Use performance measures to gauge performance
- Develop a plan for tracking and updating performance measures

Job Outcomes:
- Applies a long-term perspective when developing strategic plans
- Develops performance measures that fit with the department/office long-term vision
- Adjusts strategic plans in response to changes inside and outside the department

This class open to managers/supervisors and employees involved in their agency’s strategic planning process.  Note: This course is scheduled only as a special.


Supervisor's Toolbox: Managing and Improving Work Processes - WBT

This course is designed to give supervisors a variety of tools to manage, analyze, and improve work processes. Seven different tools are covered, including Process Mapping, Role and Responsibility Analysis, and the 5S method. Downloadable templates and other resources are available for each tool to help supervisors apply these methods. This course uses adaptive testing – the test changes with each answer given – within a realistic scenario.