- Who conducts the Comprehensive Public Training Program?
The Comprehensive Public Training Program is housed within State Civil Service (SCS).
Program policy is set by a nine-member Policy Board composed of representatives
of the Governor’s Office, the Division of Administration, State Civil Service, the
Board of Regents, the House of Representatives, the Senate, the Judicial College,
and a nonprofit, public-interest organization. The instructors and web developers
are SCS staff members.
- How do I get in touch with the CPTP Office?
The CPTP main number is 225-342-8539 and the email address is
- Who can participate in the program?
The CPTP was established by the legislature in 1979 to "upgrade professional, technical,
skills of state employees." All state employees are eligible to participate in appropriate
classes with permission from
their state agencies.
- How is the program funded?
CPTP is funded through fees assessed to agencies having Civil Service employees,
and through legislative
appropriations for specific purposes. The amount of the agency fee is based on the
agency's classified employee payroll.
- Are classes available to non-state government agencies?
CPTP programs may be made available on a fee basis to other public officials and
employees and to other participants as determined by State Civil Service as long
as providing participation does not deny access to the program by any employee or
official of a state agency. Fees are based on class length. See the Consulting
tile on the website for more details and most current pricelist. Contact Dana LeBherz
at (225) 342-8541 or email@example.com
- Where are the classes taught?
Classes are taught at central locations in major population areas including Baton
Rouge, New Orleans, Shreveport, Monroe, Alexandria, Lake Charles, Lafayette, Hammond,
and Houma/Thibodaux, as well as on-site at agencies statewide. CPTP also provides
an extensive library of online training courses. A schedule of classes is maintained
online in LEO My Training.
- What equipment do I need to complete online courses?
Learners will need the following equipment to complete online courses:
The LEO technical requirements are critical to successful web training and those
requirements change periodically. Please refer to the LEO Technical Requirements
information which can be found on the LEO Home page in the upper right corner. You
may need to contact your agency's IT support staff to upgrade machines to the appropriate
Each online class will take approximately one hour to complete, but times will vary
between individual learners.
Use the “Forgot password? Locked?” web link to retrieve your password. You will
need your Leo User ID and email address, and you must be able to answer you security
This is probably caused by not having the necessary technical requirements. Please
see the LEO technical requirements referred to in an answer above.
If you have trouble passing a course assessment, you can repeat the online course
material as many times as needed. You can review the entire course or only the sections
you had trouble with. There is no limit to the number of times you can review the
My Training Quick Reference guides can be found on your LEO My Training page. In
addition, the LEO Technical Requirements can be found on the LEO Home page in the
upper right corner. Learners should contact their agency's CPTP Training Coordinator
for additional help. For LEO issues, agency CPTP Training Coordinators should submit
web help desk tickets through LEO Training Coordinator.
Please contact your agency's training coordinator for assistance. Agency training
coordinators should contact CPTPLSO.Coordinator@la.gov
with any questions regarding training issues and submit web help desk tickets for
Training Division Administrator
Dana LeBherz is passionate about engaging and empowering employees, and has worked in the training and workforce development field for over 18 years. She got her start with the language and business skills training leader Berlitz, working and advancing with the company internationally. Since her return stateside, Dana has followed a desire for public service, working first with Jefferson Parish government and, since 2011, for the Louisiana State Civil Service. In her current role she manages an innovative and creative team of instructional design, training, and talent management professionals that seek to address workforce development issues using a variety of techniques including competency modelling, training, and workforce and succession planning. She holds Bachelor of Arts degrees in both English and German from the University of Maryland and a Master of Public Administration degree from the University of New Orleans. She recently earned her Certified Professional in Learning and Performance (CPLP) designation from the Association for Talent Development (ATD).
Assistant Division Administrator
Glyn joined the Training team in July 2012 after spending over five years helping to train law enforcement and other first responders across the country through a Department of Homeland Security grant. In that time, he worked to deliver courses as well as develop new and revise existing courses. Prior to that, he worked as a Social Services Analyst 2 at Social Security Disability Determinations. In total, Glyn has over 12 years of state experience. Glyn holds a Bachelor’s of Science degree in Psychology from LSU and a Master's of Science degree in Applied Psychology with a concentration in Industrial/Organizational Psychology from Sacred Heart University. Glyn is also the current President-Elect of the Louisiana Association for Training and Organizational Development (LATOD).
Assistant Division Administrator
Joan recently moved to the Training and Workforce Development after more than 22 years working at State Civil Service. She has worked primarily in Staffing but also has two years of experience auditing state agencies in our Accountability Division. Thus, she brings with her a wealth of knowledge about Civil Service Rules and practices, minimum qualifications, classified jobs, employee selection and assessment, and much more. Joan holds a Bachelor of Science degree in Psychology from LSU where she graduated at the top of her class, earning the prestigious University Medal for this accomplishment. Two years later, she earned her Master of Arts degree in Industrial and Organizational Psychology also at LSU. In her role in the Training Division, she will primarily be applying her knowledge and educational background to design and conduct program evaluation and validation research for CPTP, SCS, and ultimately client programs.
Training and Development Staff Manager (Technology)
Prior to joining State Civil Service in June 2013, Laci was as an Associate Professor
of English at a local college. During her decade in higher education, in addition
to teaching, she helped create a wide variety of courses and established multiple
administrative policies and procedures. After that, she worked as a freelance writer
and editor, helping clients reach their publishing goals. Laci holds a B.A. and
M.A. in English from Southeastern Louisiana University. Here at SCS, she leads the
team of Training and Development Specialists. Laci uses her knowledge and experience
to aid her team in producing a variety of web-based courses with the intent to improve
the learning experience for all state workers.
Training and Development Staff Manager (Facilitation)
Jennifer Schuelke, a graduate of LSU, joined the Training team in 2017 after serving as a Learning Specialist and strategy tutor coordinator at LSU's Cox Communications Academic Center for Student-Athletes. Jennifer has also served as a secondary English educator with licensure in multiple states. Jennifer has spent the last 15 years designing and implementing skills-based approaches into secondary and higher education settings. Accordingly, she has conducted workshops, presented on the National level and acted as a consultant for districts and individuals. Jennifer is currently working on her Master’s degree in Higher Education Administration.
Training and Development Program Manager (Technology)
Todd Justice was raised in Baton Rouge and on LSU athletics from the age of 5, leaving little room for doubt in the choice for higher education. After receiving a BA from LSU in 1989, he embarked on a professional career path that included stops in both the retail and insurance industries. Eventually, he turned a love of television into a career in broadcasting, where he served as a production professional for 23 years with Louisiana Public Broadcasting before joining the CPTP team. His video production experience spans the gamut from infomercials for kitchen products to the Super Bowl. These skills, and his creativity, are key in developing modules and materials that help educate the state employees of Louisiana.
Training and Development Program Manager (Facilitation)
A graduate of LSU, Rosanna Marino has worked in state government for over 30 years. While with the Governor's Office of Consumer Protection, she specialized in credit issues. She was requested as a guest lecturer
at area high schools and state universities and made regular appearances on a local television consumer news program. During her tenure with the LA Commission on Law Enforcement, she held several positions including program manager of the LA Crime Victims Reparations Board, which compensates violent-crime victims' monetary losses, and Crime Statistics Liaison between local law enforcement and the FBI. In almost every job, she has found herself informing, coaching, or training. In her current role with CPTP, she handles the scheduling
of instructor-led classes and serves as a contact for state training coordinators. Rosanna was a 2015 recipient of the Charles E. Dunbar, Jr. Career Service Award.
Training & Development Program Manager (Facilitation)
Christee Gabour Atwood joined the CPTP Training Team in 2015. She’s been a training and development professional for over 25 years and is the author of five books from the American Society for Training and Development. Her books have been translated into Chinese and Japanese and are used in universities in the U.S.A. and abroad. Her background also includes work in radio, television, newspaper and magazines, as well as association management and independent consulting. In 2014, Christee was awarded the Knowledge Management Leadership Award by the Global Knowledge Management Congress in Mumbai, India. In her role with CPTP, Christee will develop and facilitate training workshops to help State employees take their professional skills to the next level.
Training & Development Specialist
Ammy Ard has been a Training and Development Specialist with the Comprehensive Public Training Program since March 2014. She has developed a variety of web-based courses, has facilitated instructor-led courses, and has conducted several in-house workshops for other training specialists. Ammy has developed her customer service and consultation skills through requests for agency specific and customized trainings, allowing her to provide even trainings which address and resolve specific workforce issues. She has been recognized by her organization as a valuable asset to the training workforce for her contemporary design techniques, progressive thinking, and service to the state of Louisiana. For three years prior to joining the government workforce, she worked as a Client Coach to individuals with traumatic brain injuries. There she learned to adjust and to succeed despite unusual and unpredictable circumstances. She also comes from a background in the creative arts and music, allowing her to expand beyond standard communication and assist in cognitive development through various mediums. The combination of her experience as a developer, her prior experience and studies in the functions and responses of the brain, her experience as a musician and artist, and a Bachelors of Arts degree in English with a concentration in creative writing from Southeastern Louisiana University has allowed Ammy to excel in the creative fields. She has been able to use each area of experience to create unique and valuable experiences for the community she serves.
Training & Development Specialist
Julie Miller joined the CPTP Team in September 2015. As an LSU graduate, Julie’s background includes 12 years in the hospitality/customer service industry. Her experience in this industry focused on supervising, coaching, and training employees. Since joining the CPTP staff, she has used her extensive knowledge in customer service and management to develop and deliver professional development training sessions for state employees. Julie has also worked closely with several state agencies to tailor trainings to address the unique needs of each agency. As a Training and Development Specialist, Julie fuels her passion of service by helping employees excel in their careers.
Training & Development Specialist
Joel Berken’s diverse experiences – including his bachelor’s degree from McNeese, expertise in customer service, broad knowledge of business fundamentals, and tech savvy aptitude – have shaped the way he approaches training development. As an individual of the millennial generation, he seeks to attract millennials into the eLearning field and to educate the workforce on effective ways of communicating across generations. His career in training started with his role as VIP coordinator for L’auberge Casino and Resort, where he trained new employees how to use a hotel interface. He transitioned into his current role in March of 2016 as a member of CPTP’s web-based training and development team. Upon joining, Joel made it his priority to excel as a developer in the eLearning field. Building on his design skills and understanding of cross-generational communication, Joel has been called on to design various, complex infographics for Louisiana State Civil Service that effectively communicate material to all stakeholders, as well as interactive e-learning and mobile courses for a wide variety of audiences.
Training & Development Specialist
Native to Baton Rouge, Takyra Norman is a graduate of Louisiana State University and an avid Tigers fan. She possesses over six years of professional experience in Human Resources and Training and Development. She began her professional career as an Associate Trainer with Convergys Corporation. Her primary job duties in this role consisted of Instructor-led training, employee skill assessment, and employee transition into operations. Recognizing a passion for employee development and facilitation, Takyra pursued an advancement opportunity that allowed her to create and implement a Training and Development program on behalf of Garden City Group, LLC. In this role she was responsible for curriculum design, course creation, continuing education initiatives, cross-training, and adult facilitation. Takyra truly enjoys public speaking and helping other develop job skills. She joined the CPTP Training Team in 2017.
Julian A. Figueroa
Human Resources Consultant
Julian Figueroa joined the CPTP from the Staffing division of State Civil Service in October of 2017. He has always been fascinated by the systems and structures, so he pursued and received his Bachelor’s in Mathematics from Cornell College. Afterwards, he worked in customer service and teaching, before coming to Staffing in November of 2016. By integrating his expertise in customer service, experience in the Staffing division, and his technical knowledge base, he strives to deliver data driven workforce development solutions for state agencies. He assists other Training staff in the research and development of new instructional programs, and analysis of existing ones so that we at CPTP may better serve the workforce of tomorrow.
Linda has over 20 years of state experience in the administrative field. State
agencies include Department of Social Services, where she worked as an Administrative Coordinator 4; Department of Revenue as a Word Processor Operator 2; and LSU where she held several clerical positions before coming to State Civil Service in September of 2012. Here at SCS, Linda uses her skills to communicate with CPTP
Training Coordinators, respond to questions sent to the CPTPLSO Inbox, and assist with CPTP class schedule monitoring. She also serves as the SCS-internal CPTP Training Coordinator.